Återbetalningspolicy

At Sōrave, your satisfaction matters. Please read our refund and returns policy carefully so you know your rights and responsibilities when purchasing from our store.

1. Right of Withdrawal (Statutory Cancellation)

You have the legal right to cancel your purchase within 14 days of receiving your order. To exercise this right:

  • The product must be in essentially unchanged condition — unused and with original seals/packaging intact.

  • For hygiene reasons, we cannot accept returns if the seal has been broken or the product has been used, unless it’s an approved warranty issue.

  • You are responsible for return shipping costs.

  • Refunds will be processed within 14 days after we receive and approve your return.

  • You must notify us that you wish to cancel before returning the item.

2. How to Return an Item

To start a return:

  1. Contact us at info@sorave.store to confirm eligibility.

  2. We will provide instructions on where to send your return.

  3. Ship the item back at your own cost with tracking (recommended).

  4. Once received and inspected, we will notify you of the refund decision.

Refunds — when approved — will be issued to your original payment method within a few business days.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered:

  • Please contact us immediately at info@sorave.store with photos and your order number.

  • We will assess your case and, when approved, offer a replacement or a full refund.

4. Satisfaction Guarantee (Optional)

We can offer an extended satisfaction guarantee in addition to your statutory rights:
If you are not happy with the product performance (subject to specific product criteria), you may be eligible for a refund when the item is unused and in its original packaging.

  • The exact terms (e.g., number of days) will depend on the product and promotion at the time of purchase.

This is separate from your legal cancellation right and needs approval based on the evidence submitted.

5. Refund Timing

Once approved:

  • Refunds are typically processed within 5–14 business days depending on your bank or payment provider.

  • Shipping costs are not refundable unless the return is due to our error or a faulty product.

6. Uncollected Orders

If your order is not collected and is returned to us by the carrier:

  • We may charge a handling fee to cover return shipping and processing.

  • Any refund issued will be the product value minus the handling fee.

7. Important Notes

  • Discount codes cannot be applied retroactively and are not refundable after purchase.

  • Products marked as non‑returnable (for hygiene / safety reasons once opened) cannot be returned unless defective.